This Payment Policy explains how deposits, withdrawals, currencies, verification, and related financial matters are handled at Betpanda, operated at betpandaonline.fr by Star Bright Media S.R.L under a Costa Rica gaming licence. Please read this page carefully before making any transaction. By depositing funds into your Betpanda account you confirm that you have read and accepted this Payment Policy in full, together with our Terms & Conditions.
Betpanda operates as a cryptocurrency-only platform. We do not accept fiat currency, credit or debit cards, bank transfers, e-wallets, or any other non-crypto payment method. All deposits, withdrawals, bonuses, and balances are denominated and settled exclusively in supported cryptocurrencies. This approach eliminates third-party payment processors, removes conversion friction, and allows us to offer near-instant transaction speeds.
By using the payment facilities at betpandaonline.fr you confirm that:
Betpanda supports Bitcoin (BTC), Ethereum (ETH), Binance Coin (BNB), Lightning Network (instant BTC layer-two payments), and more than 30 additional cryptocurrencies. The full, current list of accepted coins is displayed at the point of deposit within your account dashboard. This list may be updated from time to time; please check the dashboard before initiating a transaction to confirm your chosen currency remains supported.
To make a deposit, log in to your Betpanda account, navigate to the Cashier or Wallet section, and select your preferred cryptocurrency. A unique deposit address will be generated for your account. Send the desired amount from your external wallet to that address. Deposits are credited to your Betpanda balance once the required number of blockchain confirmations has been reached, which varies by network. Lightning Network deposits are credited near-instantly.
Minimum deposit amounts vary by cryptocurrency to account for network fee structures. The applicable minimum for each supported coin is displayed in the Cashier at the time of deposit. We reserve the right to refuse or return deposits that fall below the stated minimum.
| Method | Expected Credit Time | Notes |
|---|---|---|
| Lightning Network (BTC) | Near-instant | Confirmations not required on layer two |
| Bitcoin (BTC) on-chain | Typically a few minutes to ~30 minutes | Subject to network congestion and confirmation thresholds |
| Ethereum (ETH) | Typically a few minutes | Subject to Ethereum network conditions |
| Binance Coin (BNB) | Typically a few minutes | BEP-20 network; always verify the correct network before sending |
| Other supported coins | Varies by blockchain | Times shown in the Cashier at point of deposit |
Betpanda is not responsible for delays caused by external blockchain congestion, incorrect network selection, or wallet-side issues. If a deposit does not appear within a reasonable timeframe, please contact our support team via Live Chat or email with your transaction hash (TXID) and we will investigate promptly.
Always double-check the deposit address and network before confirming a transaction from your external wallet. Cryptocurrency transactions are irreversible once broadcast to the blockchain. Betpanda cannot recover funds sent to an incorrect address or over an unsupported network. We strongly advise sending a small test transaction if you are depositing a large amount for the first time.
Your first deposit may qualify for the Welcome Bonus: a 100% match up to the equivalent of 1 BTC. Subsequent deposits may qualify for recurring deposit offers and reload bonuses available to existing players. Bonus eligibility, minimum deposit thresholds, wagering requirements (where applicable), and opt-in procedures are governed by the specific terms of each promotion, available on the Promotions page. The Wednesday Cashback and Daily Rakeback are credited separately and are not conditional on any minimum deposit in a given period beyond standard account activity requirements detailed in the promotion terms.
To request a withdrawal, log in to your Betpanda account, navigate to the Cashier or Wallet section, select your withdrawal currency, enter the destination wallet address, and confirm the amount. Please ensure your destination address is correct and belongs to a wallet you control before submitting the request.
Betpanda processes withdrawals on a near-instant basis via the Lightning Network for BTC. On-chain cryptocurrency withdrawals are typically processed by Betpanda within a short period of the request being approved; the total time to receipt in your external wallet will then depend on the relevant blockchain's confirmation speed and current network conditions. We aim to process all approved withdrawal requests as quickly as possible. Withdrawals subject to a pending identity verification review (see Section 6) may be held until that review is complete.
Minimum and maximum withdrawal limits vary by cryptocurrency and may also vary by VIP tier. The applicable limits for your account and chosen currency are displayed in the Cashier at the point of withdrawal. We reserve the right to apply enhanced due-diligence procedures to withdrawal requests that exceed set thresholds, which may extend processing time.
Withdrawals are processed in cryptocurrency only. You may withdraw in any currency supported by the platform at the time of your request. Betpanda does not convert balances to fiat currency at any stage; any conversion from crypto to fiat is the sole responsibility of the player and subject to their own wallet or exchange provider's terms and fees.
Withdrawals must be made to a cryptocurrency wallet that belongs to you. We do not permit withdrawals to wallets owned or controlled by a third party. Any attempt to withdraw to a third-party address may result in the withdrawal being declined pending further investigation, in accordance with our anti-money-laundering obligations.
If a withdrawal request is declined or cancelled for any reason, the funds will be returned to your Betpanda account balance. You will be notified via email or Live Chat. Common reasons for a declined withdrawal include incomplete KYC verification, a mismatch between the registered account and the destination wallet, or an outstanding bonus wagering requirement. Please contact support if you have queries about a specific withdrawal.
Certain bonuses credited to your account may carry wagering requirements before the bonus or bonus-derived winnings become eligible for withdrawal. Key promotional balances at Betpanda are treated as follows:
Where bonus funds and real-money funds coexist in your account, the order in which they are wagered will follow the rules set out in the relevant promotion terms. Betpanda reserves the right to withhold or reverse bonus-derived winnings where abuse of a promotion is detected. Full details are in our Terms & Conditions.
Betpanda is designed to get you playing quickly. Registration requires only an email address and a password. You will not be asked to submit identity documents before accessing the casino lobby. This is by design, and we are proud of a registration flow that takes approximately two minutes from first visit to first play.
Identity verification may be requested at any point after account creation under conditions set out in our Terms & Conditions. Circumstances that commonly trigger a KYC request include, but are not limited to:
Depending on the circumstances, we may ask you to provide one or more of the following:
If you do not provide the requested documentation within the timeframe specified in our request, we reserve the right to suspend your account, restrict withdrawal access, or close your account in accordance with our Terms & Conditions. Betpanda will not process withdrawals on an account that has an outstanding, unresolved KYC request until that request is satisfied.
We strongly recommend enabling two-factor authentication (2FA) on your Betpanda account once registration is complete. 2FA provides an additional layer of security for your account, including protecting your balance from unauthorised access or fraudulent withdrawal attempts.
Betpanda is committed to preventing money laundering, terrorist financing, and fraud. We operate in accordance with our AML/KYC policy and reserve the right to:
Players must not attempt to use Betpanda's payment infrastructure to launder funds, abuse bonus offers, engage in collusion or chip-dumping in table games, or exploit technical vulnerabilities for financial gain. Any such behaviour will result in immediate account closure and forfeiture of balances, with potential referral to relevant authorities.
Betpanda is committed to safer gambling. We offer tools to help you manage your spending and gaming activity. These include the ability to set deposit limits, loss limits, session limits, and to request a self-exclusion or cooling-off period. These controls are available within your account settings or by contacting our support team.
If you are concerned that your gambling may be causing harm, we encourage you to:
Betpanda will not knowingly permit individuals under the legal gambling age for their jurisdiction to hold an account or make transactions. Age verification may be requested as part of the KYC process. Any underage account discovered will be closed immediately and all funds returned, less any bonus-derived amounts, in accordance with our Terms & Conditions.
Betpanda does not charge fees for processing deposits or withdrawals on our side of the transaction. However, blockchain network fees (commonly referred to as gas fees or miner fees) are inherent to cryptocurrency transactions and are not controlled by Betpanda. These fees are deducted at the network level and may affect the net amount received in your external wallet upon withdrawal, or the net amount credited to your account upon deposit if your sending wallet deducts fees from the sent amount. You are responsible for any fees imposed by your own wallet provider or exchange.
If you believe a transaction has been processed incorrectly — for example, a deposit has not been credited or a withdrawal has not arrived — please contact our support team as soon as possible via Live Chat (available 24/7) or by email. Please have the following information ready to expedite resolution:
We will investigate all transaction queries promptly and provide a response within a reasonable timeframe. Betpanda's records of transactions are maintained securely and will be used as the reference point for any dispute. In the event of a dispute that cannot be resolved through our customer support process, players may escalate their complaint in accordance with the complaints procedure set out in our Terms & Conditions.
Betpanda, operated by Star Bright Media S.R.L, reserves the right to amend this Payment Policy at any time. Material changes will be communicated to registered players via email or an in-site notification prior to the changes taking effect. Continued use of the payment facilities at betpandaonline.fr following notification of any change constitutes acceptance of the updated policy. We encourage you to review this page periodically to stay informed of the current terms.
For all payment-related enquiries, please reach our support team through the following channels:
Our team is available around the clock and will aim to resolve your query as swiftly as possible.
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